Privacy Policy

FixHero is operated and maintained by Glandor. This Privacy Policy outlines how we collect, use, and protect your information when you use our mobile application and website, especially in compliance with Google Play Services and Google Cloud Console requirements.

1. Information We Collect

To provide you with our home care services, we collect the following types of information:

• Personal Data: Name, email address, phone number, and physical address for service delivery.
• Device and Usage Data: IP address, device type, operating system, and interaction logs. This is collected via Google Play Services for analytics and crash reporting.
• Location Data: With your permission, we collect precise or approximate location data to connect you with nearby professionals.

2. Google Sign-In Data

When you sign in with Google, FixHero receives only the following limited information from your Google account:

• Email address — to create and identify your account.
• Name — to personalize your profile and bookings.
• Profile picture (optional) — displayed only within your account, if you choose to provide it.

We do not access, read, or store your Google password, contacts, files, or any other Google account data. Use of this information is strictly limited to providing the FixHero service and is governed by the Google Privacy Policy and the Google API Services User Data Policy.

3. Google Play Services and Third-Party Data

Our app utilizes Google Play Services and Google Cloud Console APIs (such as Google Maps API for location tracking and Google Firebase for authentication). These services may collect information to provide their core functionality. The data processed by these third-party services is governed by the Google Privacy Policy.

4. How We Use Your Information

• To connect you with verified service professionals.
• To process payments and generate invoices securely.
• To monitor app performance and fix crashes using Google Cloud infrastructure.
• To send transactional notifications (e.g., booking confirmations, professional arrival tracking).

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Professionals: Only the necessary details (name, address, service request) are shared to complete your booking.
• Service Providers: Cloud hosting (Google Cloud), payment gateways, and analytics partners.
• Legal Compliance: When required by law or to protect our rights, safety, and property.

6. Data Security and Retention

Your data is stored securely on Google Cloud servers using industry-standard encryption. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

7. Your Rights

You have the right to access, update, or delete your personal data. You can manage these settings directly within the FixHero app or by contacting our support team.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@fixhereo.com.